Refund & Cancellation Policy

1. Overview

At Workoma, we want you to be completely satisfied with our Service. This policy outlines our approach to cancellations, refunds, and billing adjustments for all subscription plans processed through Stripe.

2. Free Trial

All new accounts receive a 14-day free trial. No payment information is required to start the trial. If you do not subscribe to a paid plan before the trial ends, your account will be downgraded and you will lose access to premium features. No charges are incurred during the trial period.

3. Cancellation

3.1 How to Cancel

You can cancel your subscription at any time through:

• Your Subscription settings page in the app
• The Stripe billing portal (accessible from your Subscription page)
• Contacting our support team at billing@workoma.com

3.2 What Happens After Cancellation

• Your subscription remains active until the end of your current billing period.
• You will not be charged again after cancellation.
• After the billing period ends, your account will be downgraded to a limited free tier.
• Your data will be retained for 30 days after downgrade, during which you can reactivate your subscription or export your data.
• After 30 days, your data may be permanently deleted.

3.3 Reactivation

If you cancel your subscription but change your mind before the billing period ends, you can reactivate from your Subscription page. Your original billing cycle will continue as if you never canceled.

4. Refund Policy

4.1 Monthly Subscriptions

Monthly subscriptions are eligible for a full refund if requested within 7 days of the charge date, provided you have not exceeded reasonable usage of the Service during that period. After 7 days, no refunds are issued for the current billing period, but you will retain access until the period ends.

4.2 Annual Subscriptions

Annual subscriptions are eligible for a prorated refund if requested within 30 days of the charge date. The refund will be calculated based on the remaining full months in the subscription period. After 30 days, no refunds are issued, but you will retain access until the annual period ends.

4.3 Plan Downgrades

If you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. No prorated refund is provided for the remainder of the current cycle on the higher plan, but you retain access to the higher-tier features until the cycle ends.

4.4 Service Issues

If you experience significant service disruptions or outages that materially prevent you from using the Service, we may issue a prorated credit or refund at our discretion. Please contact billing@workoma.com with details of the issue.

4.5 How to Request a Refund

To request a refund:

1. Email billing@workoma.com with your account email and reason for the refund request.
2. We will review your request within 3 business days.
3. If approved, the refund will be processed to your original payment method via Stripe within 5-10 business days.

5. Billing Disputes

If you believe you have been incorrectly charged, please contact us at billing@workoma.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes fairly and promptly. Chargebacks initiated without contacting us first may result in account suspension.

6. Exceptions

Refunds are generally not available for:

• Accounts terminated for violation of our Terms of Service.
• Charges incurred more than 60 days prior to the refund request.
• Partial months of usage on monthly plans (outside the 7-day window).

7. Contact Us

For billing inquiries, refund requests, or cancellation assistance: